SIVAKAMY LAVARINTHAN

Company Secretarial Relationship Manager

Data-driven HR professional with a proven track record in HR analytics, data interpretation, and strategic workforce planning. At Microwe, I designed and implemented interactive analytics dashboards, increasing data visibility by 45% and empowering leadership with timely, data-informed decisions. Leveraging employee performance and turnover analysis, I spearheaded targeted retention strategies that decreased employee attrition by 20%. Streamlined data validation processes through automation and rigorous accuracy checks, resulting in a 30% reduction in reporting errors. Recognised for meticulous attention to detail, unwavering commitment to confidentiality, and the ability to translate complex HR data into actionable strategies. Possess exceptional analytical, communication, and stakeholder management skills, consistently driving impactful results across diverse HR initiatives."

• Developed and maintained analytics dashboards that improved data visibility by 45% and enabled timely, informed decision-making.
• Analysed employee performance and turnover metrics, leading to a 20% reduction in attrition through targeted retention strategies.
• Reduced reporting errors by 30% through process automation and accuracy checks.

Highly accomplished Company Secretarial Manager with 7+ years of experience driving corporate governance, compliance, and executive administration at BBK Partnership Chartered Accountants. Spearheaded all statutory filings and HMRC/Companies House correspondence, consistently achieving 100% compliance across client portfolios. Expertly addressed official inquiries and crafted persuasive regulatory correspondence, ensuring timely and accurate communication. Revolutionized compliance tracking by implementing automated systems, slashing manual errors by 90% and significantly improving reporting accuracy. Led and mentored administrative staff, fostering process optimization and enhanced team performance. Represented the firm effectively in official workshops and governance forums, cultivating strategic professional relationships and elevating organizational standing. Streamlined document control and stakeholder communication, resulting in a 25% increase in client satisfaction. Demonstrated exceptional diligence, discretion, and leadership in navigating sensitive corporate matters.

• Expertly managed statutory filings and correspondence with HMRC and Companies House, maintaining a 100% compliance record across all client portfolios.
• Handled official inquiries and drafted professional letters to regulatory bodies on behalf of the company, ensuring timely and accurate communication.
• Implemented automated compliance tracking systems that reduced manual errors by 90% and enhanced reporting accuracy.
• Trained and supervised administrative staff, improving process efficiency and team capability.
• Streamlined document control and stakeholder communication processes, boosting client satisfaction by 25%.

Delivered exceptional client service and enhanced operational efficiency as a Customer Service Officer at BBK Partnership Chartered Accountants. Managed a high volume of client interactions monthly, consistently achieving a 95% positive feedback rating through personalized service and effective communication. Streamlined booking and inquiry processes via phone and email, reducing response times by 20% and demonstrably improving client satisfaction scores. Leveraged strong problem-solving, multitasking, and communication skills to manage complex client service operations, consistently upholding high standards of confidentiality and operational excellence.

• Handled numerous client interactions monthly, achieving a 95% positive feedback rating through personalised service and effective communication.
• Streamlined booking and inquiry processes via phone and email, reducing response times by 20% and improving client satisfaction.
• Recognised for professionalism, multitasking, and problem-solving skills in managing complex service operations.